Customer Support Agent

Intel Contact – Belfast

Intel Contact Ltd – Belfast, Northern Ireland

Role: Customer Support Agent 
Type: Full Time – Permanent 
Hours: 40 per Wk
Location: Belfast, Northern Ireland

To be the face of our company and client and deliver exceptional service we rely on our Customer Support Agents to delivery. A bubbly, outgoing, dedicated and enthusiastic individual to be part of a growing team.

Reporting Relationship: Post holder will report directly to Team Leader (TL)

Customer Support Agent Job Purpose: Serves customers by providing product and service information; resolving product and service problems.

Customer Support Agent Job Duties:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services. 
• Opens customer accounts by recording account information. 
• Maintains customer records by updating account information. 
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 
• Maintains financial accounts by processing customer adjustments. 
• Recommends potential products or services to management by collecting customer information and analyzing customer needs. 
• Prepares product or service reports by collecting and analyzing customer information. 
• Contributes to team effort by accomplishing related results as needed.

Skills: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi Tasking.

Qualifications: Candidates must pose 5 GCSE’s between the grades of A-D, and a C or above in English.

How to Apply: You must apply via our Career Site by visiting http://Intel.recruiterbox.com. 
For further information please contact Tel: 028 9557 5997

Intel Contact is an Equal Opportunities Employer